Privacy Policy
At Ceylon Guruge Gems, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
When you visit our website, we may collect certain personal information that you provide to us, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit/debit card details)
- Order details and purchase history
Non-Personal Information
We may also collect non-personal information that does not directly identify you. This may include:
- IP address
- Browser type
- Device information
- Pages visited on our website
- Time and date of visit
- Referral source
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and providing customer support.
- Communication: To communicate with you about your order, provide updates, respond to inquiries, and send promotional offers (if you have opted in).
- Personalization: To personalize your experience on our website, such as displaying relevant products and recommendations.
- Improvement: To analyze how our website is used, improve our services, and enhance the overall user experience.
- Security: To protect our website, detect and prevent fraudulent activities, and ensure compliance with legal obligations.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors that assist us in operating our website, processing payments, delivering products, and providing customer support.
- Legal Obligations: If required by law, we may disclose your information to comply with legal processes, respond to government requests, or protect our rights and the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device to help us recognize you and remember your preferences.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of our website, such as enabling you to log in and make purchases.
- Performance Cookies: Collect information about how visitors use our website, helping us to improve functionality and user experience.
- Marketing Cookies: Used to deliver personalized ads and promotions based on your browsing behavior.
Managing Cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe link in the email.
To exercise any of these rights, please contact us at info@ceylongurugegems.com.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over, and are not responsible for, the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Ceylon Guruge Gems does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@ceylongurugegems.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: info@ceylongurugegems.com
